Creatopy is a Software as a Service business, so unlike physical goods, electronically distributed software and deliverables can be duplicated. Once a purchase has been made, it's not possible for us to recall all copies/deliverables (such as downloaded HTML 5 designs). Therefore, Creatopy cannot offer refunds, returns, or exchanges. Once a subscription cycle (monthly or yearly) is charged it cannot be restored.
There is a an option for a Free plan, as well as free trial periods to test the platform and understand how it works which allows for an informed decision when signing up for a subscription plan.
We're always open to feedback and suggestions and if you need further details you can always drop us a line at email@example.com, we'd be happy to chat with you.