Troubleshooting Feed Image Retrieval Issues

When adding a feed that contains images to Creatopy, our system attempts to access and display your images. However, certain restrictions or security configurations on your image host might block these requests. This issue typically happens because Creatopy proxies and caches your images to ensure faster delivery and enhanced performance for your target audience. If images are not displaying, your hosting system or Content Delivery Network (CDN) may block Creatopy's requests.

Here's how you can resolve the issue.

Identify the cause of the issue

1. Verify that your image hosting or CDN is configured to allow external requests.
2. Check if your hosting system blocks requests based on User Agent strings or IP restrictions.
3. Look for error messages or blocked requests in your server logs.

If you identify that Creatopy's requests are being blocked, proceed with the configurations listed below.

Whitelisting Creatopy on Cloudflare

If your hosting is managed through Cloudflare, follow these steps to whitelist Creatopy.

1. Log into your Cloudflare account and select the domain where your feed images are hosted.
2. Go to Rules > Configuration Rules and create a new rule.
3. Set up the rule:
   • Rule name: Choose a name (e.g., Creatopy Whitelist).
   • User Agent: Select User Agent, operator as contains, and the value as Creatopy. All our requests include a User Agent string ending in Creatopy.
4. Adjust the rule settings:
   • Turn off Browser Integrity Check.
   • Disable Hotlink Protection.
   • Set Security Level to Essentially Off.
5. Click Deploy to save the changes.

This rule will whitelist requests from Creatopy and allow your images to load correctly.

Whitelisting Creatopy on Custom Systems

For custom-built systems or another security system that blocks requests, use the following guidelines:

1. Ensure your network or image hosting system recognizes requests with a User Agent string containing Creatopy.
2. Remove any IP-based restrictions or security measures that might unintentionally block Creatopy's requests.
3. If applicable, add an exception or rule to your firewall, CDN, or server configuration to allow requests where the User Agent header contains Creatopy.

If the issue persists despite following the steps above, please contact our support team for further assistance. Provide as many details as possible about the issue (e.g., your share link, any error messages, etc.), and we'll do our best to help troubleshoot the problem.

Tip: Keeping your security systems updated and using logs to monitor requests can help identify why specific requests are being blocked.